Privacy Policy

Last Updated: 12/24/2025

This Privacy Policy describes how Hanna Group LLC (“Hanna Group,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information in connection with our website, services, software platforms, managed services, communications, and related offerings.

By accessing or using Hanna Group services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Hanna Group may collect the following categories of information:

• Contact information, such as name, email address, phone number, business name, and information submitted through forms, account setup, or communications

• Business information provided during onboarding, account setup, consulting, implementation, support, or service delivery

• Account and service information, such as user details, service preferences, subscriptions, support requests, account activity, and configuration-related information

• Client data processed through the services, such as contacts, leads, customers, prospects, form submissions, appointments, messages, communications, transaction records, files, documents, reports, and other business records

• Payment and billing information, which is processed through secure third-party payment providers

• Technical information, such as IP address, browser type, device information, operating system, pages viewed, referring URLs, usage data, cookies, and similar technologies

• Communication information, including emails, text messages, call details, support messages, appointment communications, and other interactions with Hanna Group

2. How We Use Information

Hanna Group may use collected information to:

• Provide, operate, maintain, and improve services

• Create and manage accounts, subscriptions, billing, support, and service delivery

• Configure platforms, workflows, automations, communications, integrations, and related service components

• Process payments, invoices, account updates, and billing communications

• Send service-related notifications, appointment communications, account updates, support messages, and operational notices

• Communicate information about services, features, updates, or offerings that may be relevant to the recipient

• Monitor, troubleshoot, secure, test, and improve systems and services

• Support fraud prevention, abuse prevention, legal compliance, security, and operational needs

• Enforce agreements, protect rights, and resolve disputes

Marketing communications are provided only where permitted by law. Recipients may opt out of non-essential marketing communications at any time.

3. SMS Communications

If you opt in to receive SMS communications, Hanna Group may use your phone number to send text messages related to appointments, reminders, service notifications, billing, account updates, support, or time-sensitive account information.

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP, where supported. Reply HELP for assistance, where supported.

Hanna Group does not sell SMS opt-in information. SMS opt-in data and consent records are not shared with third parties for their independent marketing purposes.

4. Cookies and Tracking Technologies

Hanna Group may use cookies, pixels, analytics tools, or similar technologies to:

• Support website functionality

• Analyze traffic and usage patterns

• Improve website and service performance

• Remember user preferences

• Support security, fraud prevention, and operational needs

You may disable cookies through your browser settings. Some website or service features may not function properly if cookies are disabled.

5. Third-Party Service Providers

Hanna Group may use third-party service providers to support operations, hosting, infrastructure, analytics, communications, payment processing, customer support, automation, AI-supported features, security, monitoring, and service delivery.

These providers may process information only as needed to support Hanna Group services, operations, legal obligations, or business purposes.

Hanna Group is not responsible for privacy practices of third-party services, platforms, websites, or accounts that are owned, controlled, or operated by clients or other third parties.

6. Payment Information

Payment and billing information may be processed by third-party payment providers. Hanna Group does not control the independent privacy or security practices of payment processors.

Hanna Group may retain billing records, transaction records, invoices, receipts, payment status information, and related account records as needed for business, tax, accounting, legal, security, dispute, and operational purposes.

7. Data Sharing and Disclosure

Hanna Group does not sell personal information.

Information may be shared only in the following circumstances:

• With third-party service providers that support operations, hosting, infrastructure, analytics, communications, payment processing, automation, AI-supported features, security, support, or service delivery

• With client-authorized users, representatives, vendors, or service providers when needed to provide or support services

• When required by law, regulation, subpoena, court order, legal process, or government request

• To protect the rights, safety, security, property, or operations of Hanna Group, clients, users, or others

• To investigate fraud, abuse, security incidents, payment disputes, or violations of applicable agreements

• In connection with a merger, acquisition, restructuring, financing, sale of assets, or business transfer

8. Data Retention

Hanna Group retains information for as long as reasonably necessary to provide services, manage accounts, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support security, and maintain operations.

Retention periods may vary based on the type of information, the nature of the services, legal requirements, client instructions, billing needs, security needs, backup cycles, and operational requirements.

After cancellation, expiration, suspension, or termination of services, Hanna Group may retain, archive, restrict, delete, or purge information in accordance with applicable law, business needs, operational requirements, and applicable agreements.

9. Data Security

Hanna Group uses reasonable administrative, technical, and organizational measures to protect personal information.

No method of transmission, storage, platform operation, or electronic communication is guaranteed to be secure. Hanna Group does not guarantee absolute security of data.

Clients are responsible for maintaining the security of their own users, devices, passwords, credentials, permissions, third-party accounts, and internal systems.

10. Automation and AI-Supported Services

Certain Hanna Group services may include automation, AI-supported workflows, AI-assisted analysis, AI-generated content, or automated communications.

Information may be processed through automation or AI-supported tools when needed to provide, configure, operate, support, monitor, or improve the services.

Automated and AI-supported systems may produce inaccurate, incomplete, or unexpected results. Clients remain responsible for reviewing and approving outputs used in their business.

11. Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Opt out of non-essential marketing communications

• Opt out of SMS communications by replying STOP, where supported

• Request deletion of personal information, subject to legal, contractual, billing, security, dispute, operational, or service-related requirements

Requests may be submitted through the Hanna Group contact page.

12. Children’s Privacy

Hanna Group services are intended for business use and are not directed to children under 13. Hanna Group does not knowingly collect personal information from children under 13.

13. Third-Party Websites

The Hanna Group website or services may contain links to third-party websites, platforms, tools, or services. Hanna Group is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

14. Changes to This Policy

Hanna Group may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of Hanna Group services after changes are posted constitutes acknowledgment of the updated Privacy Policy.

15. Contact

Questions regarding this Privacy Policy or Hanna Group data practices must be submitted through the Hanna Group contact form:

https://www.hannagroup.co/contact/